Refund policy

🔄 Returns & Refunds Policy – Crowned Ant

At Crowned Ant, we want you to be satisfied with your purchase. Please read our Returns & Refunds Policy carefully, as it outlines your rights and our responsibilities under UK and EU consumer law.

📅 30-Day Return Policy

We offer a 30-day return window, meaning you have 30 days from the date you receive your item to request a return.

✅ Eligibility for Returns

To be eligible for a return, your item must:

Be in the same condition as received
Be unworn or unused
Have original tags attached
Be in its original packaging
Include a receipt or proof of purchase

📬 How to Start a Return

To request a return, please contact us at:

📧 riseup@crownedant.com

If your return is accepted, we will provide:

A return shipping label (where applicable)
Instructions on how and where to send your item

Items returned without prior approval will not be accepted.

📦 Return Address

Returns should be sent to:

Crowned Ant
61 Bridge Street
Kington
Herefordshire
England
HR5 3DJ

For print-on-demand items, returns may need to be sent to the address provided on the packaging, as these items are fulfilled by Printful.

❗ Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.
If your item is damaged, defective, or incorrect, contact us immediately at riseup@crownedant.com so we can evaluate the issue and make it right.

🚫 Non-Returnable Items

The following items cannot be returned:

Custom or personalised products
Special orders
Sale items
Gift cards
Hazardous materials, flammable liquids, or gases

If you are unsure whether your item qualifies, please contact us before initiating a return.

🔁 Exchanges

We do not offer direct exchanges.
The fastest way to receive a new item is to:

Return the original item (once approved)
Place a new order separately

🇪🇺 European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the legal right to cancel or return your order within 14 days of receipt, without giving a reason.

Returned items must:

Be unworn or unused
Have tags attached
Be in original packaging
Include proof of purchase

This right does not apply to personalised or made-to-order items unless they are faulty or not as described.

💳 Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved:

Refunds are issued to the original payment method
Refunds are processed within 10 business days

Please note that banks and payment providers may take additional time to post the refund.

If more than 15 business days have passed since approval, please contact us at riseup@crownedant.com.

💬 Contact Us

For all returns or refund enquiries, contact us at: